Terms and conditions of use

Prices and payment

At webbutiken.info, each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated in the shopping cart depending on the chosen payment method. Webbutiken.info collaborates with Payson. Payment is made through Payson with card, invoice, payment solutions and bank transfer. The shipping price and delivery time are stated at checkout.

Shipping

The shipping fee varies depending on the volume and weight of the package, and whether the product is a stock item. Normal shipping for stock items is SEK 75 to Sweden. Different prices for different countries. For smaller packages, consignment notes can be offered as an alternative from SEK 43 to SEK 56 to Sweden. Different prices for different countries Extra shipping costs are added for ordered goods, different shipments depending on weight, volume and where they are shipped. For larger packages that are not in stock, e.g. hammock with scaffolding, the package is sent from Germany and has a shipping fee of SEK 190 depending on weight and volume. for smaller order items such as pillowcases delivered from E in Sweden, the shipping fee is from SEK 55.

Delivery time

Delivery time is shown at checkout. Delivery time for stock items is usually 1-4 weekdays, may take some extra day to other countries. Most are in stock. If an item is not in stock for delivery within 1-4 weekdays, this is always stated at checkout.

Ordered goods with delivery time ranging from 1 day to 5 weeks, depending on type. The customer is responsible for ensuring that the correct number has been ordered, even if you have consulted customer service. We are happy to help you.

Uncollected packages

Remember that your package is only left at your delivery point for a maximum of 14 days in Sweden. Uncollected packages are returned to webbutiken.info. For all packages that are not redeemed, we reserve the right to charge customer costs for return shipping, handling fee and handling fee. The handling fee is currently SEK 350 in Sweden, there may be other fees to other countries.

Non-received packages delivered with home delivery charge with a return shipping cost of 1200 SEK and handling fee 350 SEK in Sweden.

Right of withdrawal

Your right of withdrawal (withdrawal period) is valid for 14 days. The withdrawal period begins on the day you received the item or a significant part of it.

Contact in case of right of withdrawal.

Contact customer service in writing and describe what you want to return / cancel and we will send out a return shipping note. We only accept returns that are sent with our own return shipping notes. In your message to us, it must be clear that you regret it. You are responsible for the return shipping cost.

The right of withdrawal does not apply:

You do not have the right to withdraw from ordered goods, lower parts of underwear or products that have a limited expiration date or that are classified as fresh goods. The right of withdrawal does not apply to demo copies or store copies.

You have no right of withdrawal if the product cannot be returned due to its nature or if the seal has broken.

When you have exercised your right of withdrawal, you are obliged to keep the product in as good a condition as when you received it. You must not use the product or break the packaging. If the product is damaged or lost due to negligence, you lose the right of withdrawal.

Returns

The return shipping cost is currently SEK 60 per returned package in Sweden due to other shipping costs to other countries, so it is other return shipping costs to other countries. This is adjusted in connection with the fact that we have received your return. Contact customer service and we will send out a return slip. Webbutiken.info does not accept packages that are sent by cash on delivery. Products must be returned in unchanged condition and in original packaging with a return shipping note from Webbutiken.info.

Change

Do you want to change the size or color of an item? The offer is valid for up to 14 days after you receive your package. When exchanging, the item must be sent in original condition. The product must be unused and have original packaging and labels / tags must be attached to the product. Place a new order on the item you want to change to, that way your new order is handled immediately and you get your new item home as quickly as possible. Then contact customer service and state your new order number and what you want to return. You will then receive a return slip back from us via e-mail. We therefore handle the "exchange" as a return and a completely new order.

Change in order

Once a purchase has been completed, it is not possible to change the order once it has been processed. If you want to make changes, contact customer service.

About PaysonFaktura

We offer the payment method "PaysonFaktura" in collaboration with Payson AB. Payment terms are 14 days and for invoice purchases a fee of SEK 24 will be added. To be able to order against an invoice, you must have turned 18 and be registered in Sweden and approved in the credit check that is carried out at the time of purchase. The invoice will be sent separately by e-mail to the e-mail address you specify at the time of purchase. In the event of late payment, we will send a payment reminder, in which case a statutory reminder fee of SEK 60 will be added. We also charge interest on arrears at 2% per month from the due date of the invoice. In the event of non-payment, the case is submitted for collection, whereby a statutory collection fee of currently SEK 180 will be added. Payson reserves the right in individual cases to refuse delivery and reconsider the customer's creditworthiness.

Information about the right of withdrawal

According to the Distance and Home Sales Act in Sweden, you as a consumer (this does not apply to companies) have the right to withdraw from the agreement by notifying us of this within 14 days of receiving the product. In order for you to be able to exercise your right of withdrawal, you must return the product in undamaged condition, in original packaging. When exercising the right of withdrawal, you are responsible for the return cost.

Information about pledging

When paying with PaysonFaktura, the invoice will be pledged to Payson and then to SVEA Ekonomi AB, 556489-2924.

Customer club

By shopping at webbutiken.info, you become a member of our customer club. This means that you will collect points on your purchases and get offers, news and discounts before everyone else. You can also sign up for the customer club and our newsletters by entering your email address in the newsletter box above the footer of the page. You can unsubscribe at any time by contacting our customer service.

Private Policy

The collection of your personal data on hobbii.se is always in accordance with applicable laws and the EU General Data Protection Regulation (GDPR). Your IP address and all information is automatically registered by webbutiken.info. When you place your order at webbutiken.info, you provide your personal information, which is then saved with us. In connection with your purchase and order, you agree that we store and use your information in our business to fulfill the agreement with you. We also use the information to register in our customer club (information above). According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact customer service for questions about personal data management.

Newsletter

Your email is collected and will be used for marketing and information purposes by Webbutiken in Lycksta. We store your email address in our register for as long as you want. You can when you want to unsubscribe for future newsletters, which means that the Online Store stops sending marketing to your email and we also remove you from our register. You will find the link to unsubscribe from our newsletters at the bottom of the newsletter. The online store is obliged to correct information that is incorrect, incomplete or misleading. We do not pass on your email to any third party. When I register as a customer, I hereby accept these terms of use and the processing of my personal data in accordance with the Online Store's Privacy Policy. How long do we store information about you?

The online store stores your personal information for as long as it is necessary to fulfill the purposes for which it was collected. However, your personal information may be stored for a longer period of time if it is necessary with regard to statutory requirements or to safeguard the Online Store's legal interests.

As a member of our customer club, your personal information is stored as long as you agree to it.

What is my personal information used for?

Webbutiken collects and processes personal information about you when you make a purchase on Webbutiken's website, use our support, visit our website or otherwise have contact with us. The collection and processing of personal data mainly takes place for the conclusion of purchase agreements and the provision of services and offers. The online store also collects and updates address information via third-party services.